Privacy Policy

About the handling of personal information at gem official website
In the gem official website (hereinafter, “this website”), we may ask for the customer’s personal information (full name, address, phone number, email address, credit card information, etc.) in the following situations.

    ・Responding to contents of inquiries
    ・Requesting payment of performance fees, etc.
    ・Asking for the delivery address, contact information, payment method, etc. in the sale of concert tickets or sound source

We will use the provided personal data within the scope of purpose to which you have agreed. Please notify our contact point if you wish to change the scope of the agreed to purpose and request your personal data to be discontinued to be used or deleted. Please contact us if you wish to verify or change the content of the registered personal information. In such cases, we will first verify your identity in accordance with the method which we will determine, and then process the request as promptly as reasonably possible. If you request your own personal information to be disclosed, we will send it by postal mail, in which case you will bear the postage.

A minor may use this website in his or her responsibility with the approval of a parent or guardian.

Except for the following cases, we will not disclose or provide personal information to third parties.

    ・When you have given your prior consent or approval.
    ・When we entrust the handling of personal information to the extent necessary to achieve the purpose of use of personal information which we have expressly indicated to you, to outsourcing companies with which we have a confidentiality agreement regarding personal information (examples of such outsourcing companies include: delivery companies to whom merchandize delivery will be entrusted, and credit card companies when credit card payment had been selected.).
    ・When we jointly use personal information with companies, etc. with which we have business alliances, in order to achieve the purpose of use of personal information which we have expressly indicated to you.
    ・When personal information is exchanged with financial institutions as needed in payment settlements, etc.
    ・When disclosure is required by law.
    ・When it is determined that disclosure is necessary in order to protect the safety, rights and assets of other customers or our company.

In addition to emails necessary for business such as notices to our customers and inquiries, we may send you from time to time merchandize and service promotional emails. If you do not require such promotional emails, it is possible to unsubscribe and choose not to receive them at any time.

Privacy policy
The official website of gem (hereinafter, “this website”) is managed and operated by TOCOL executive office music department. With our awareness that it is an important social mission to appropriately handle and protect our customers’ personal information, our entire organization will continuously be engaged in maintaining and strengthening our information security measures. In order to handle our customers’ information safely and securely, we will comply with the relevant laws, orders, etc., and strive to improve not only our computer system security but also our organizational structure. For this purpose, we will continuously be engaged in appropriately maintaining and protecting personal information while collaborating not only with our own staff but also with all those involved with our company for business reasons.

We will implement the following 6 measures as our fundamental policy for handling our customers’ personal information.

   In collecting (acquiring) personal information, we will inform the person in question the purpose of use and collect (acquire) his/her personal information to the extent necessary and appropriate for such purpose.

   We will use the collected (acquired) personal information only within the agreed to scope of purpose.

   We will not provide or disclose personal information to third parties except when the person in question has given his/her prior consent or when we outsource to outsourcing companies or use personal information jointly with companies with whom we have business alliances.

   We will implement appropriate security measures with respect to personal information which we possess to prevent accidents such as unauthorized accessing, loss, manipulation, leakage, etc.

   We will comply with laws, orders, etc. relating to personal information, and will make changes to various elements of our security measures in accordance with changes, etc. in laws, orders, etc.

   We will continuously review and improve our security measures in response to changes in the environment surrounding our company and social conditions.

Please address your questions regarding the handling of personal information to the following contact point.

TOCOL executive office music department
*Telephone calls accepted between 10 AM and 3 PM, Mondays through Fridays
 (except Saturdays, Sundays, national holidays, obon and year end / new year)

January 2018  TOCOL executive office